Refund policy
Return and Refund Policy
At Lunaboo, we want every little one to love what they wear. If something isn’t right, our 30-day money-back guarantee has you covered, and returns are always free.
30-day money-back guarantee
You can request a return within 30 days of receiving your order. Once we receive and check your return, we’ll refund you to your original payment method.
What can be returned
To be eligible for a return, items must be:
- Unworn, unwashed and free of stains, smells or pet hair
- In their original condition, with any tags still attached
- For baby gear (swings, carriers, head cushions): unused, with all parts and the original packaging
For hygiene reasons, we can’t accept returns of items that have been worn or used, except when they arrive faulty or damaged.
Damaged, faulty or wrong items
If your order arrives damaged or faulty, or you received the wrong item, please contact us within 7 days of delivery. Include your order number and a photo of the problem. We’ll send a replacement or a full refund, whichever you prefer.
Wrong size? Exchanges
Little ones grow fast, and sizing can be tricky. If you need a different size, contact us within 30 days and we’ll help you exchange it, subject to stock.
Free return shipping
Returns are always free. We’ll take care of return shipping on every return within the USA, whether you’ve changed your mind, need a different size, or received a damaged or wrong item. Once you contact us, we’ll send you everything you need to send it back at no cost.
How to start a return
- Email us at kidslunaboo@gmail.com with your order number and the item(s) you’d like to return.
- We’ll reply within 1–2 business days with your free return instructions.
- Please don’t send items back without contacting us first, because returns sent to the wrong address can’t be processed.
Refunds
Once your return arrives, we’ll check it and email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to show it.
Late or missing refunds
If you haven’t received your refund after 10 business days, please check with your bank first. If it’s still missing, email us at kidslunaboo@gmail.com and we’ll look into it right away.
Sale items
Items bought during our sales, including our Halloween sale, are covered by the same 30-day guarantee and free returns.
Questions?
We’re here to help. Contact us at kidslunaboo@gmail.com or through our contact page.